We have an ongoing problem with British Gas. We have not had a gas bill from British Gas since November 2022. Since May 2023 Scamp has phoned, chatted with the ‘help bot’ and sent a picture of our gas meter as requested, but still no bill. Our smart meter still reads and updates the electricity and gas usage and sends the results to British Gas who are our supplier for both gas and electricity. We receive regular bills for the electricity we use, but the gas readings go into a bin somewhere, I think.
We have received FOUR identical replies from British Gas recently, stating that problem has been “picked up by their specialist team and is currently in the process of being worked on”, but, as yet, they still haven’t produced a bill. It may be time to move on! Scamp wrote another email to them today which will probably generate a fifth identical reply.
My part in this sorry tale was to give a one star review on Trustpilot today. It was picked up and I now have an address on Twitter (or X) to write to or an address on Facebook if I don’t tweet or X. The message was probably generated by a ‘bot’, but who knows, maybe it’s some poor soul’s job to reply to these complaints.
At least it gave us something to do this morning.
I think that was the excitement over for the day, after lunch I went for a walk in St Mo’s to see if there was anything wanting its photo taken. There were clouds of Peacock butterflies in the sheltered parts of the park, and also a couple of dragonflies, but that was it, really. One of the dragonflies got PoD, but only after using some very clever AI apps in Lightroom. I’m not a great believer in AI, but it has its uses.
No plans for tomorrow. Weather looks less than brilliant.