Category: just a moan

The Complaints – 21 August 2023

Posted on by Zogman

We have an ongoing problem with British Gas. We have not had a gas bill from British Gas since November 2022. Since May 2023 Scamp has phoned, chatted with the ‘help bot’ and sent a picture of our gas meter as requested, but still no bill. Our smart meter still reads and updates the electricity and gas usage and sends the results to British Gas who are our supplier for both gas and electricity. We receive regular bills for the electricity we use, but the gas readings go into a bin somewhere, I think.

We have received FOUR identical replies from British Gas recently, stating that problem has been “picked up by their specialist team and is currently in the process of being worked on”, but, as yet, they still haven’t produced a bill. It may be time to move on! Scamp wrote another email to them today which will probably generate a fifth identical reply.

My part in this sorry tale was to give a one star review on Trustpilot today. It was picked up and I now have an address on Twitter (or X) to write to or an address on Facebook if I don’t tweet or X. The message was probably generated by a ‘bot’, but who knows, maybe it’s some poor soul’s job to reply to these complaints.
At least it gave us something to do this morning.

I think that was the excitement over for the day, after lunch I went for a walk in St Mo’s to see if there was anything wanting its photo taken. There were clouds of Peacock butterflies in the sheltered parts of the park, and also a couple of dragonflies, but that was it, really. One of the dragonflies got PoD, but only after using some very clever AI apps in Lightroom. I’m not a great believer in AI, but it has its uses.

No plans for tomorrow. Weather looks less than brilliant.

Waiting, Waiting, Waiting

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For the parcel to appear.

The parcel was for Scamp and it was being delivered by Royal Mail. According to Royal Mail it would be delivered yesterday, and I quote: “Thursday 4th May 2023 by 3pm*” note the asterisk! The parcel didn’t appear. Today I got a message from Royal Mail to say: Your parcel will be delivered Today, Friday, 5 May 2023* Between 12:07pm and 2:07pm*. Again, note the asterisks. If you read the very small print on the email you discover a footnote that says: *Please be aware any time or date shown is not a guarantee. This is their Get Out Of Jail Free card. The parcel didn’t arrive until 3.15pm. Why bother to give an exact time slot when you can’t keep to it. This new time slot thing is something they’ve pinched from DPD and others, but the difference is that, at least in my experience, DPD stick to their time slots. For Royal Mail it’s just a fantasy.

Right, I’m glad I got that off my chest. At least the parcel did arrive. We’d decided on risotto for dinner, real risotto for a change, made in a pot with a lot of stirring with the fancy risotto paddle. Scamp plumped for Mushroom Risotto and we didn’t have any mushrooms, so I loaded a camera and a couple of lenses into the bag and walked down to the shops to get some. As usual I came back with more than I set out to get, but at least I did get mushrooms. I won’t list all the other things I got, because you’d only get jealous! On the way there I found a clump of daisies and grabbed some photos of them. On processing the shots, I wasn’t impressed, so went out again with the LensBaby Sweet 50 and a +1 diopter Close Up lens (Don’t worry Jamie – that information is for me in case I need it sometime). The resulting photos were much better with a lot of swirly distortion round a sharp central flower. In fact one of them became PoD.

It’s ages since I’ve had to hand make the risotto and it was a bit of a chore, but the finished article, while looking a bit like lumpy porridge, tasted fine.

Today’s prompt was for a Traffic Sign. Mine is one of those old signs that don’t get used much and therefore don’t get updated. It’s actually a warning sign (triangle) for a level crossing without a gate or barrier sign. It’s a bit confusing because it looks like warning, steam trains ahead.

I spoke to Val this morning.  He’s not in a very good way, physically and is considering getting a motorized wheelchair.  He’s having difficulty standing and can hardly walk unassisted.  Having said that, he’s cheerful enough and we had a good blether this morning.  I must go and see him soon.  He was asking after Alex because he’s still interested in radio and so is Alex. It’s just a reminder that we’re all getting older and less mobile than we used to be.

Well, it looks like the holiday is over. Tomorrow we may be heading for an hour and a half lesson on Charnwood Cha-Cha, a new Waltz and the Jive routine we started before the Teachers’ holiday. Back in the old routine as they say!

An unlucky decision – 13 November 2020

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We went to the Hebo House today, Friday 13th, and it wasn’t the best decision we’ve ever made.

The first time we went to the Hebo House it wasn’t a pleasant experience. We were told we weren’t welcome, given no chance to book an alternative date and left under a cloud. We didn’t return until the original owners sold out. The new owners, apart from having artwork that didn’t chime well with Scamp produced the goods and we were happy to return again. Then Covid-19 put the mockers on that, and indeed all restaurant visits. Today we returned, but it seemed like we had just skipped the last few years and were back with the original owners and the original mindset.

It’s a prime location, next to the marina with a central lounge with an open fire. We were shown to our table, booked yesterday, and after a fair wait we had our order taken. Things took a downturn when a couple of old friends from salsa were booking in and came over to talk to us. The manager / maitre d’ / head honcho / Bampot, lunged in and told us there had to be no inter-table contact. That’s one way to get my hackles up, and one way to lose custom.

Food arrived and it was not hot. Something Scamp hates. I had ham, eggs and chips and none of that was what I’d call hot. Scamp’s chips were not acceptably hot either. When the Bampot returned to clear the plates and asked if everything was ok, we told him that the food was not hot he said “Sorry about that” and I said “So am I”. He bustled around after that conversation and didn’t ask us if we wanted to see the dessert menu or to offer us tea or coffee. Service was slow. Food wasn’t hot and the Bampot needs to go on a customer service course. Oh dear. Nero on Tuesday Hebo today. I could have said it was just me, but when I checked with Tripadvisor, I found that Hebo only scored 3.5 out of 5. We were considering it for a meet up with Crawford and Nancy, but we’re going to The Cotton House (5/5) instead. The moral is “Hire a Bampot to ensure you won’t be bothered by annoying punters who expect good food from you.”

The rest of the day was taken up with:

  • Getting our new boiler installation ordered – Tick!
  • Getting a PoD – Tick!

Boiler ordered and installation date to be agreed on Tuesday
PoD was a last minute shot today of Horse Chestnut leaves.

Tomorrow we are hoping to go into Glasgow to get (yet another) new duvet cover.

Finally. I don’t do football, as most people will tell you, but even I was proud to see that Scotland have successfully entered Euro 2020 which will be played, all being well in 2021. It’s one of those years.

The calm after the storm – 26 August 2020

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After another windy and wet night, today dawned (well, 9am is nearly dawn) calm if a little wet.

Yesterday Val had given me a wee sample of Cuban coffee. Just Cuban, not the Cuba Taraquin that I usually buy in Perth. I tried his coffee this morning and it was more bitter than mine and a bit thinner too. Still, really good of him to make the effort. Just what I’d expect from a good friend like Val.

After coffee and a first try at today’s Sudoku Scamp went for a walk down to the shops for the essentials which for once will not include gin. Speaking of gin is not a good thing to talk about in this house. Scamp had ordered gin from the Isle of Barra Distillers. She ordered it about 23 days ago with a promised delivery time of 7 to 10 days, and it’s still not found its way to Cumbersheugh. So this is just a warning. If you’re thinking of ordering some Isle of Barra gin for Christmas, you’re probably too late already. You should have ordered it in February … 2019.

While she fumed, I went upstairs and added the ink lines to the architectural painting I’ve been working on and then added the first of the washes. It looks ok. I won’t go any further than ok at present, but it’s better than I thought it might be.

With some better light appearing I took the Oly out for a walk in St Mo’s. Lots of dragonflies out and all of them skittish. Landing for a few seconds then off again, constantly circling the wee pond then landing on the boardwalk kerbs, probably to warm up from the reflected sunlight before their next sortie.  PoD was a close-up of a wolf spider.  It is a spider, but at first glance it looks more like an octopus!

After dinner we watched another episode of Line of Duty (soon to be abbreviated to LoD) and I’m sure we hadn’t seen that one before. Then I watched Blood of the Clans which is a fairly interesting dramatisation of Scottish history presented by Neil Oliver as he tosses his hair in the wind and walks off camera stage right. I don’t really like him, but some of his one-liners in this show are worth watching it for. Interesting to see how what we think of as modern political machinations are just variations on a theme that’s been running for centuries. Double dealing and backing both sided didn’t start in the 1980s after all.

 

More rain predicted for tomorrow. We’re intending to drive to Larky because Scamp needs her eyes tested. I might go for a walk down the glen.

Off the leash – 28 July 2020

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Scamp was off to a Witches housewarming and I was off the leash for a couple of hours.

Did a bit of shopping while Scamp was getting ready. Just the usual essentials, bottle of Prosecco, box of chocolates and a box of fancy biscuits, oh yes, and a box of Wheetabix, that was for me. The rest, or at least part of it was to go to the Witches party. Lunch for me was one of yesterday’s rolls with some cooked ham. Ham was lovely, roll was dry and cheuch (that means tough). Scamp was off to afternoon tea and Champagne. How the other half live, eh?

When Scamp was safely driven off to the party I settled down to clear up the painting room again. Hoovered most of the scraps of cloth from the floor, picked up all the little bits of black thread that get everywhere. Read a painting book to give me some inspiration – that didn’t help. Put away the sewing machine, started filling a bag with rubbish. I just couldn’t settle down to do anything. Finally gave up and went downstairs to fight with Luminar 4, a piece of software that’s main claim to fame is that it can fake a sky into a picture to persuade all but the most ardent pixel peepers that it’s real. Well, that’s what it did up until the last update. Now it’s become an expert beachball spinner. In other words, as usually happens with clever apps and even clever app designers, it has become top heavy in bloat and can produce really good effects if you’ve got the time to sit and watch the pointer turn into a spinning beach ball for five minutes every time you move the mouse. I’d have thought it would be easy to uninstall it and just reinstall the previous version, but apparently you can’t do that losing all your previous work. Emailing Tech Support doesn’t help, perhaps because they’re inundated with emails from people like me disgruntled at this ill thought out upgrade.

Now there’s a thing. The word ‘disgruntled’. The ’dis’ part usually means ’the opposite of’ as in disassembled or disagree. If that’s the case, is ‘gruntled’ the opposite of ’disgruntled’? Answers on a postcard please to the usual address.

Eventually I had to drag myself away from the computer and go for tonight’s dinner requirements. Walked down to the shops after leaving Scamp a message. Hoping afterwards that here eyesight wouldn’t have been too seriously damaged by a surfeit of champagne and cocktails to be able to read it. It wasn’t, she was back when I returned. Back with stories of the beautiful house with carefully colour matched walls, carpets, curtains and dog. If she changes the colour scheme for the house will she need to change the dog too, I wondered. Dinner was Chicken and Chorizo Jambalaya and it was good!

Actually did a fifteen minute sketch of a guy we used to meet at Salsa. Pencil sketch which was deemed pretty good by Scamp. PoD was a bunch of rowan berries on the back door tree.

Tomorrow looks like a reasonable day, so we may go somewhere interesting.

Another toy off another rack – 15 June 2020

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Parcel delivered first thing this morning. The lens looked perfect

Stuck the lens on the E-M1 and took a few experimental shots. It seemed to be fine, thank goodness. Unfortunately the day was very dull with hardly any shadows to give shape to potential subjects. However, I took it out to St Mo’s to see what was worth photographing. The place that had been overrun by dog walkers and families out exercising over the past few months was decidedly lacking in visitors. The reason soon became clear. A crowd of between twenty and thirty nutters who should really have been in school were roaring and shouting their collective heads off in the woods. Now, Nick the Chick had just been pontificating on TV, telling everyone that schools would be very different after August and how the pupils and parents would need be prepared for a “blended” approach involving face-to-face teaching and at-home learning. I don’t know how they are going to wean these teenage drunks off the booze long enough to get them in to the schools. However, that’s their problem, thankfully. Mine was just getting past them and on my way.

Walked on to the place where I found the Flag Irises the other day and gave the new lens a good try out. Results weren’t earth shattering, mainly because of the lack of directional light. I’ll give the new lens another test later in the week, hopefully. An abstract looking Iris got PoD.

Dinner tonight was Spaghetti with smoked salmon and lemon. It was deemed to be OK, but nothing exceptional.

Spoke to JIC later in the evening and heard how his studying was going and also his phased return to work. We are so lucky and thankful that we don’t have to go back to work. I realise it will be difficult for school pupils, but for workers too it will be a hard slog for the first few weeks, returning to try to pick up where they left off, especially with summer just round the corner.

Sketch today was a really rough representation of My Favourite Tool. I could have drawn many things for that, but decided to err on the side of safety and chose my Oly E-M1 camera. Sketch is on Instagram.

No real plans for tomorrow. May go out somewhere.

Dull, Dull, Dull – 7 November 2019

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That sort of sums up the day. Dull with the chance of Brexit.

I’m getting fed up with the amount electioneering we are getting on the (supposed) news. The first thing they talk about is the election or Brexit. No news there. We know there’s going to be an election. We’ve been saddled with Brexit since 2016. Why is the important stuff always playing second fiddle to this nonsense.

Then it’s Labour slagging off the Conservatives. Conservatives slagging off Labour. Lib Dems labouring under a delusion that they’re going to oust both of them and the SNP slavering for another referendum. Then there’s some poor reporter who’s sent to some god-forsaken town to try to drum up some interest in the whole shebang. Haven’t you heard yet? Nobody’s interested, and apart from the party faithful, nobody has found any party in the whole mess worth voting for. For what must be the first time in my life I don’t want to vote. Scamp even suggested that I should spoil my ballot paper and I might just do that and write “NONE OF THE ABOVE” at the bottom. There, I’ve got that out of my system.

Today was a dull day, but it brightened up in the afternoon and the rain dried up too. I managed out for a walk in St Mo’s and came back with the monochrome offering at the top of the page. Walked on down to the new shops and got a nice wee bottle of wine to go with the dinner. I’d made some soup and Scamp made Chicken and Mushrooms. The wine washed it down beautifully.

After talking to Val in the morning I gave Linux on the Linx another go, but I’m getting tied in knots with it now and beginning to think that it’s more trouble than its worth. I’ll just put Windows back in, reset it to factory settings and sell the big black slab. It’s always been ok, but not great. Windows 10 kills it. Might get a few quid for it and put that to getting a replacement for my dust ridden Teazer.

No plans for tomorrow other than hopefully going to Milano Express for lunch.

So, the plan was … – 6 September 2019

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We’d plans to go for a bracing walk somewhere nice, but the weather had other plans.

Really, what can you do with these weather fairies? They tell you it’s going to be windy, cold, but dry. What happens? Well, we get the ‘windy’, we get the ‘cold’, but in place of the ‘dry’, it rains, on and off all day. They have a great suite of weather tracking computers, but really all they do is stick their hand out the window and that gives them their prediction for the day. It wasn’t really as bad as that, but it was quite bad. The sun shone for a short while in between the showers and then, later on, just before sunset, the sun shone, when it was far too late to go out for a bracing walk anywhere.

We did manage a wee run to the new shops for some essential provisions. Basically bread, fruit and fish. Later in the afternoon I managed to get an hour almost dry down the Luggie Water, but no butterflies were flying, no hover flies were hovering and only one solitary bee was buzzing. My PoD was a snail, snailing away up a cow parsley stem. Not much, but the best of a bad lot.

On the way back I thought I’d drop in at M&S for a wee bottle of Rosé and some chicken for a snack tonight or tomorrow. Also bought a pot of Basil that I would promptly cut into four pieces when I got home and plant each piece in a pot that will hopefully provide four basil plants in due course. Since I had so little in my basket I thought I’d use the self-service tills. Big mistake. First question from the girl in charge was “Cash or Card?” I said “Cash”. That got the reply “You’ll need to wait.” Nobody was at the till nearest to me, so I asked if I could use that one. “It’s broke.” was the answer. “What about the one at the corner?” although I knew what was coming. “Broke”. I gave up at this point and went to one of the Card Only tills, which wasn’t ‘Broke’, and finally got my three items paid for and as I was leaving the woman at the till next to me was trying desperately to grab the girl’s attention. Presumably her till was also ‘Broke’. Opened on Tuesday to great fanfare. By Friday almost half the ‘Cash or Card’ self-service checkouts were out of order. That’s not good.

Tomorrow we have a plan, but just incase the weather fairies are listening, or reading this blog, I’m not revealing it just yet.

Roundabout chaos – 23 August 2019

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It was one of those days that promised a lot but failed to deliver

In the morning, it looked like it would brighten up and be a lovely day. Good wind to break up the clouds and just the hint of sunshine and blue sky now and again. However, it didn’t quite make it and it all degenerated into a dull, cloudy day.

It didn’t keep us in, not us. We were out and ready to buy a new strimmer cable and were driving merrily along past St Mo’s school when the traffic all jammed up. The lights had been switched on and they weren’t properly phased in. Confusing signals from the lights on the roundabout and drivers unsure of what was being asked of them brought the entire roundabout to a halt. Really and truly, in this day and age I’d have expected a computer model to have been built to check the traffic flow. Yes, it would have cost money, but so do six technicians wandering around with their chins on their hands, looking at the carnage on the roundabout and pretending they were thinking about it. What they were really doing was waiting for someone, anyone with a plan to tell them what they’d done wrong. Most of them were wearing brand new Hi Vis jackets, not a mark on them. These weren’t workies, these were managers, consultants and planners and all of them numpties. We managed to get through the mess and bought the strimmer cable then drove home. It was still the same when we drove round the roundabout a second time. Six numpties without a clue how to fix it. Oh dear.

We drove in to the new shops and this time we were buying!! Prices weren’t too bad. Haven’t checked the quality yet, but it’s another option for shopping and a competitor for Tesco can’t be a bad thing.

After lunch I went for a run and avoided the roundabout from hell. Drove over to Fannyside and got a few photos, but it’s just not the same as Venice or Dubrovnik, it’s just Fannyside. The best of a bad lot got PoD. On the way home, just for the fun of it, I drove round the roundabout which was doing what it says on the tin, making the traffic travel round it. Somebody, somewhere had found the solution. Ask a workie who would actually know what they were doing and get him to fix it.

Couldn’t be bothered going to the Balloon Festival tonight. No other reason, just couldn’t be bothered.

Tomorrow we may go out to lunch somewhere nice.

Dancing without Numpties – 17 April 2019

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Drove in to Glasgow to go dancing. Only real dancers there today.

I think there must have been a sign outside Blackfriars that read “No Numpties”. There were only five of us dancers there and all of us wanted to dance, and learn. Nobody giggled and shouted out “Look at me, I’m stupid”. Nobody stopped in the middle of the floor to have an argument. All of us were dancing, getting things wrong occasionally, but then working to put things right. What a difference it made. It made the lessons a pleasure, not a chore and we got further than we did last week when the Numpties where there. Unfortunately, somebody will take that useful sign down next week and it will be back to normal again.

In the afternoon when we got back, I ordered some coffee from the Bean Shop over the phone so I could get some Cuban Tarquino which you can only order over the phone because the website isn’t allowed to list if for a ridiculous reason that’s something to do with PayPal. After that, I went for a drive, mainly to get petrol to fill the Juke’s thimble sized tank, but also to grab a PoD which turned out to be a landscape shot across St Mo’s pond. It looked lovely and still on a calm day.

Drove through terrible traffic again to get to Salsa and quite enjoyed both classes, but I get the feeling we’re being taken for granted. Maybe I’m wrong, but it feels like we aren’t needed and, lets face it, we don’t learn much on a Wednesday night. I think we should take the occasional night off. We don’t pay for the classes, but we pay for the petrol to drive there and we pay for parking and get no thanks for it from anyone at AdS. It would be good for Jamie G to say thanks, just once in a while.

Tomorrow we may go in to Glasgow on the bus and try to have a look at the Leonardo exhibition.